To fix this, kindly check if the fingerprint module has any liquid or dirt and clean it with a dry cloth. Especially if you used a moisturizer earlier, the module would accumulate liquid from your fingers, causing the sensor not to read your fingers properly.

Just as having a clean finger, the fingerprint module should also be clean. Now try to unlock your phone with the fingerprint. The way out is to wash your hands, clean it, and wait for it to dry out. So, if your finger has any of these, you might not be able to unlock your phone using the fingerprint. The fingerprint sensor may be not working if your hand is wet, moisty, oily, or dirty.

Just like any other biometric gadgets, your phone fingerprint needs a clean finger to be able to unlock your device. You can also make an online reservation here before you visit our service center or check the detailed Carlcare service center here.Ĭheck if your finger has any liquid or dirt.īefore nailing down your fingerprint problem to be a hardware or software defect, check your fingers. Our technicians will help you revert to the previous software system. Carlcare is the official service provider for Infinix, TECNO and itel. Note: If your Infinix, TECNO or itel phone's fingerprint is not working, you can bring your phone to the Carlcare service center to revert to previous Android software for the device. Most times without needing to visit the repair center. This article will guide you on reasons why your fingerprint fails to work and possible ways to fix the fingerprint scanner not working on android. However, that becomes heartbreaking when the “android fingerprint not working” error pops up- sometimes the phone won't detect it, or it takes longer to respond, etc. It adds an extra layer of security to your phone and makes unlocking your phone a whole lot easier and faster. The fingerprint has by far been one of the most used security methods on Android or iOS smartphones.

Hardware fingerprint verification